Frequently Asked Questions
Fay Servicing did not buy your loan but the servicing was transferred to us. Your prior servicer should have notified you in writing. Fay Servicing also sends out written welcome packages, please contact us if you did not receive one.
Monday - Thursday: 8:00 a.m. - 9:00 p.m.
Friday: 8:30 a.m. - 5:00 p.m.
Saturday: 10:00 a.m. - 4:00 p.m.
Operating hours are Central Time.
Pay by Phone: Contact your Account Manager at 1-800-495-7166 to pay your mortgage immediately over the phone. There is no fee for this service.
Pay by Mail: Complete and detach the payment coupon at the bottom of your monthly statement and mail your payment using the pre-addressed envelope. Don’t forget to write your loan number in the memo section of your check. If you have misplaced or did not receive your statement, please refer to the Contact Us page or call your Account Manager to obtain the correct mailing address for your payment.
Pay with Automatic Monthly Payments: ACH is a convenient, economical and efficient way for you to make your monthly mortgage payment. No checks, no stamps, no worry. Using this method, your payments are automatically deducted every month on the date that you choose. Contact your Account Manager for details.
Yes, you have the option to make extra principal payments. Please be sure to clearly detail the amount of the extra principal payment on your payment coupon. Your loan must be current with no outstanding fees before an extra principal payment will be applied. The benefit of making extra principal payments is that your account will mature sooner resulting in less interest being paid over the life of the loan.
Contact your Account Manager at 1-800-495-7166.
An escrow account (also known as an impound account) is an account established for the payment of property taxes and insurance premiums for the mortgaged property. Funds are deposited to the escrow account from monthly payment amounts made in addition to the principal and interest amounts due. Note that payment of supplemental tax bills may not be made from your escrow account. Please pay any supplemental tax bills directly to the taxing authority.
Call us at 1-800-495-7166 and ask to speak with your Account Manager who can walk you through the process of setting up an escrow account.