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For All Mortgage Loans

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Complaints regarding the servicing of your mortgage loan should be sent to our designated response team at Fay Servicing, LLC, Attn: Complaints Department, P.O. BOX 815548, Farmers Branch, TX 75381.

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​​For Residential Mortgage Loans on Real Estate Located in Hawaii

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Fay Servicing, LLC, is licensed by the Hawaii Department of Financial Institutions. Complaints regarding the servicing of your mortgage should be sent to the Commissioner at the following website: https://cca.hawaii.gov/dfi/file-a-complaint/.​

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For Residential Mortgage Loans on Real Estate Located in New York

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Complaints regarding the servicing of your mortgage should be sent to the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department’s website https://www.dfs.ny.gov.

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Fay Servicing, LLC, provides free language translation services to people whose preferred language is not English. If you need these services, call Fay Servicing, LLC, at 1-800-495-7166. Documents provided will be provided in English. A translation and description of commonly used debt collection terms is available in multiple languages on the NY Consumer Affairs Department’s website https://www.nyc.gov/dca.

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For Residential Mortgage Loans on Real Estate Located in Texas

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CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A COMPANY OR A RESIDENTIAL MORTGAGE LOAN ORIGINATOR SHOULD COMPLETE AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE OBTAINED FROM THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550. 

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THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OF LICENSED RESIDENTIAL MORTGAGE LOAN ORIGINATORS. A WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV.

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Additionally for All Residential Mortgage Loans

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Complaints regarding the servicing of your mortgage may be sent to the Consumer Financial Protection Bureau’s Website https://www.consumerfinance.gov/complaint/. Alternatively, Mail a complaint by sending correspondence to Consumer Financial Protection Bureau, PO Box 27170, Washington, DC 20038. You may also Call (855) 411-2372 or TTY/TDD: (855) 729-2372 anytime between 8 a.m. to 8 p.m. ET, Monday through Friday (except federal holidays).