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We Are Here When You Need Us.

Hours Of Operation:
Monday–Thursday: 9:00 a.m. to 8:00 p.m.
Friday: 9:00 a.m. to 6:00 p.m.
Saturday: 10:00 a.m. to 1:00 p.m.
All operating hours are Eastern Time.
1-800-495-7166

For All Mortgage Loans

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Complaints regarding the servicing of your mortgage loan should be sent to our designated response team at Fay Servicing, LLC, Attn: Complaints Department, P.O. BOX 815548, Farmers Branch, TX 75381.

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​​For Residential Mortgage Loans on Real Estate Located in Hawaii

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Fay Servicing, LLC, is licensed by the Hawaii Department of Financial Institutions. Complaints regarding the servicing of your mortgage should be sent to the Commissioner at the following website: https://cca.hawaii.gov/dfi/file-a-complaint/.​

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For Residential Mortgage Loans on Real Estate Located in New York

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Complaints regarding the servicing of your mortgage should be sent to the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department’s website https://www.dfs.ny.gov.

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Fay Servicing, LLC, provides free language translation services to people whose preferred language is not English. If you need these services, call Fay Servicing, LLC, at 1-800-495-7166. Documents provided will be provided in English. A translation and description of commonly used debt collection terms is available in multiple languages on the NY Consumer Affairs Department’s website https://www.nyc.gov/dca.

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For Residential Mortgage Loans on Real Estate Located in Texas

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Complaints regarding the servicing of your mortgage should be sent to the Texas Department of Savings and Mortgage Lending: 2601 N. Lamar, Suite 201, Austin, TX 78705. A toll-free consumer hotline is available at 1-877-276-5550.

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Additionally for All Residential Mortgage Loans

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Complaints regarding the servicing of your mortgage may be sent to the Consumer Financial Protection Bureau’s Website https://www.consumerfinance.gov/complaint/. Alternatively, Mail a complaint by sending correspondence to Consumer Financial Protection Bureau, PO Box 27170, Washington, DC 20038. You may also Call (855) 411-2372 or TTY/TDD: (855) 729-2372 anytime between 8 a.m. to 8 p.m. ET, Monday through Friday (except federal holidays).

Additional Contact Information

Inquiries and Other Written Correspondence

Payments

Fay Servicing provides a comprehensive list of all licenses and registrations for customer verification.

Customers can also visit the Nationwide Mortgage Licensing System & Registry (NMLS) Consumer Access website at www.nmlsconsumeraccess.org.

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